3 min

Welcome to DineReserveAI.

An AI host that takes bookings 24/7 on four channels. Here's how it works, in pictures.

1

Customers DM you, anywhere.

Website, Telegram, Messenger, Instagram — DineReserveAI listens on all four.

Website

Messenger

Instagram

2

DineReserveAI replies instantly.

In your voice, your menu, your hours. Even at 1 AM.

Table for 4 this Friday 7pm?

Friday 30 May, 7pm for 4 — we have it. Name & phone?

Aisha, 012-345 6789

Booked! Ref WEB-58413629 🙏

3

You see only confirmed bookings.

No chat noise, no double-bookings. Just clean reservations in your inbox.

Aisha · party 4 · Fri 7pmWEB-58413629

Marcus · party 2 · Fri 7pmWEB-58413628

Sophia · party 6 · Fri 7:30WEB-58413627

4

Pick a plan that fits.

Solo shop, growing brand, or multi-location chain — there's a tier for you.

Basic

Solo

$39

Pro

Growing

$89

Premium

Multi-brand

$149

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5 min · 5 tabs

Add your restaurant.

Five tabs. Five minutes. Then DineReserveAI speaks fluent your brand.

1

Basics

Name, address, phone, business registration number.

Restaurant name

Bella Vista

SSM number

202401012345

2

Hours

Open / close per day. Add lunch + dinner sittings if you have them.

Monday12pm – 10pm

TuesdayClosed

Wed – Sun12pm – 10pm

3

Menu

Paste your menu. DineReserveAI uses it to answer questions about dishes.

— Mains

Wagyu beef bowl · $18

Salmon teriyaki · $14

Vegetable tempura · $9

— Desserts

Matcha cheesecake · $8

4

Details

Capacity, halal toggle, deposit policy, branch leader emails.

Halal certified

Capacity per slot60 guests

Deposit per pax$5

5

Style

Bot tone & widget color. Match your brand.

ToneFriendly

Widget colour

Click Create my AiBot — you're done.

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Next →

Connect your website

Or →

Test your first booking

2 min

Take your first booking.

Test it yourself. See exactly what customers see.

1

Open the preview.

Admin → Preview Chatbot. A test widget loads.

dinereserveai.com/bella-vista

2

Send a test message.

Try "table for 4 Friday 7pm" — you'll get a booking ref.

Table for 4 Friday 7pm?

Yes! Name & phone please?

Wilson, 012-345 6789

Booked. Ref WEB-58413629

3

Check your inbox.

Confirmation email arrives in seconds. Customer gets one too.

New booking · Bella Vista

Wilson · party 4 · Fri 30 May 7pmWEB-58413629

Booking in your dashboard? You're live.

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3 min · All plans

Add it to your website.

One line of code. Works everywhere.

1

Copy the snippet.

Admin → Your Chatbot → Show embed code.

<script async

src="...widget.js"

data-slug="bella-vista"

></script>

2

Paste it before </body>.

In Wix, Squarespace, WordPress, Shopify — anywhere.

Wix

→

Squarespace

→

WordPress

3

Bubble appears.

Bottom-right of your site. Click to chat — bookings start flowing.

bellavista.com

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4 min · Pro+

Connect Telegram.

Message BotFather. Paste the token. Done.

1

Open @BotFather in Telegram.

Send /newbot — pick a name & username.

/newbot

Alright, a new bot. How are we going to call it?

Bella Vista Booking

Good. Now choose a username ending in 'bot'.

2

Copy the token BotFather sends you.

Looks like 123456:ABC-DEF... — keep it private.

Done! Use this token to access HTTP API:

7234567890:AAH3xK_4hN9qP-rTzWv2bL8mNc5fGjK_test

Keep your token secure!

3

Paste in DineReserveAI admin.

Channels → Telegram. Click Test & connect.

7234567890:AAH3xK_4hN9qP...

Connected · @BellaVistaBookingBot

4

Share your bot link.

Add t.me/YourBot to your IG bio, FB page, and Google Business listing.

IG bio

+

FB page

+

Google

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3 min · Pro+

Connect Messenger.

One click. Login to Facebook. Done.

1

Click Connect Facebook page.

In your admin → Channels → Messenger.

Facebook Messenger

2

Pick your Facebook page.

A popup opens. Choose the page customers DM you on.

Bella Vista MY

Bella Vista PJ

Side Project Café

3

Done. Customers DM your page — DineReserveAI replies.

No more "we'll get back to you tomorrow."

Bella Vista MY

Active now

Hi! Open Sunday?

Yes, 12pm–10pm. Booking?

2 pax, 7pm

Got it! Name?

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4 min · Premium

Connect Instagram DM.

Your most engaged followers DM you. Let them book without leaving the app.

1

Switch to a Business account.

IG Settings → Account type → Business.

Personal

Creator

Business

2

Connect in DineReserveAI.

Channels → Instagram → Connect Instagram. Same OAuth as Messenger.

Instagram DM

3

DineReserveAI reads new DMs and story replies.

Customers book without leaving Instagram.

@bellavista_my

Active now

Saw your story 🤤 table for 3 Sat?

Yes! Time?

8pm

Confirmed ✨

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3 min

Menu, hours & capacity.

Get these right. The bot will never embarrass you.

1

Paste your menu.

Plain text works. Group by section. DineReserveAI reads it.

— Appetizers

Edamame · $5

Gyoza · $8

— Mains

Salmon teriyaki · $14

Wagyu bowl · $18

2

Set open / close times.

DineReserveAI won't book customers when you're shut.

Mon – Sun12pm – 10pm

Last seating9:30pm

3

Set your capacity.

Max guests at one time. No double-bookings, ever.

Total capacity60 guests

Currently booked Fri 7pm56

Available for party of 4Yes (4 left)

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2 min

Block holiday dates.

Hari Raya, CNY, staff training day. Anything one-off.

1

Pick the date(s).

Restaurant → Blocked dates → + Add date.

May 2026

26

27

28

29

30

31

1

2

3

4

5

6

7

8

2

DineReserveAI tells customers, kindly.

"Closed on 31 May for Hari Raya. How about the 2nd?"

Table for 4, 31 May?

We're closed 31 May for Hari Raya 🙏 How about 1 June or 2 June?

2 June 7pm

Booked! Ref WEB-58413788

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4 min · Pro+

Branches & multi-location.

One brand. Many locations. One bill.

1

Add a branch.

My restaurants → + Add location. Pre-filled with your brand info.

Bella Vista KL · primary

Bella Vista PJ

+ Add another location

2

Edit what's different.

Address, phone, hours. Menu & capacity stay shared by default.

AddressJalan Universiti, PJ

Phone03-7980 1234

Hours11am – 10pm

3

Invite a branch manager.

Email → magic link → they see only their branch.

[email protected]

Priya — Branch leader, Bella Vista PJ

4

DineReserveAI routes customers to the right branch.

"Which location?" or infers from the FB page they messaged.

Table for 4 Saturday?

Which location?
1. Kuala Lumpur
2. Petaling Jaya

2

Got it. PJ branch, Saturday — what time?

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1 min

Pause when fully booked.

One toggle. Customers see a kind message. No more bookings you can't honour.

1

Flip the switch.

Admin → Chatbot Status → toggle.

Live

Pause chatbot

tap →

Pause chatbot

Paused

2

Set your away message.

Be specific. "Fully booked tonight, call 03-1234 5678."

Table for 2 tonight?

We're fully booked tonight 🙏 Please call 03-1234 5678 or try us tomorrow.

Flip it back on in two taps. Use it generously.

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3 min

Read your analytics.

Patterns hidden in your bookings, surfaced.

1

The KPI strip.

Today / week / cancel rate / peak slot — at a glance.

Today12↑ 4

Week84↑ 12%

Cancel4.2%vs 15%

PeakFri 7pm17 bookings

2

Day × hour heatmap.

Find your hottest slot. Click any cell to see the actual bookings.

3

Channel mix.

Where bookings come from. Lean into your winning channel.

Web

62%

21%

Instagram

11%

Messenger

6%

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2 min

Plans & billing.

Stripe handles everything. Change plan or cancel any time.

1

Three plans.

Pick where you are today. Upgrade later in one click.

Basic

Solo

$39

1 location

Pro

Growing

$89

3 locations

Premium

Multi-brand

$149

5 locations · +$29/loc

2

Change plan, prorated automatically.

Stripe handles the difference. No double-charge.

Current planPro

Upgrade to Premium

Next renewal22 Jun · $149

3

Manage everything in Stripe.

Update card, see invoices, change address — Stripe's portal.

Invoice · 22 MayUSD 89.00

Invoice · 22 AprUSD 89.00

CardVisa •••• 4242

4

Calculate your total.

Drag the slider to your location count. Premium adds on for 6+.

USD 39 / mo

Basic

1 location · $39 base

Locations 1

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3 min

Common fixes.

Quick answers when something looks off.

!

Widget bubble not appearing?

→ Check the snippet is inside <body>, not <head>.
→ Disable ad-blockers on your test browser.
→ Confirm data-slug matches your restaurant slug exactly.

!

Telegram messages not replied?

→ First try: disconnect + reconnect Telegram in admin. Re-registers the webhook.
→ Still silent after reconnect? Email [email protected] — likely a server-side webhook issue we'll fix for you.

!

Instagram DMs not answered?

→ IG must be a Business account, linked to a Facebook Page.
→ Customer must have DMed AFTER you connected.
→ You must be on Premium.
→ During our Meta App Review period, IG DM replies may only work for whitelisted tester accounts. We'll notify you when full IG support goes live.

!

"Sorry, AI is busy"?

→ Brief AI rate limit during peak traffic. Customer retries in a few seconds.
→ Seeing it across multiple customers? Email support — we'll raise our capacity tier.

!

Customer didn't get confirmation email?

→ Check spam / junk folder (sender: [email protected]).
→ Confirm the email on the booking is spelled correctly.
→ Need it re-sent? Email [email protected] with the booking ref — we'll re-send manually.

Still stuck? [email protected] — we reply within 2 business days, per our Terms. Data & deletion requests: dinereserveai.com/data-deletion (handled within 14 business days under PDPA Malaysia).

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3 min

Frequently asked.

Short answers.

?

Do I need a developer?

No. Paste a snippet, connect channels, done. Premium customers get free white-glove install.

?

Will it double-book?

No. Real-time capacity check on every booking. Full slot → DineReserveAI offers the next available time.

?

What language does the bot reply in?

English. DineReserveAI is built for English-language conversations across all channels — admin panel, emails, terms, and customer chat. Customers can type in other languages, but the bot replies in clear, friendly English so your service experience stays consistent.

?

What if I cancel my plan?

Bookings stay accessible until end of cycle. Data retained for one-click reactivation.

?

Free trial?

Yes. No credit card to start.

?

How does it handle no-shows?

Enable refundable deposits in setup. Customer is refunded after they show up — gives them skin in the game.

?

Can I see customer chat history?

Yes. Open any booking → "View conversation."

?

Is my data secure?

Yes. Encrypted at rest. Never sold to third parties. Request deletion any time via /data-deletion — honoured within 14 business days under PDPA Malaysia. Billing records are kept 7 years (Malaysian tax law). Full details: Privacy.

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